Placing Order:

Do I need to have an account to place an order?
No. you can checkout as guest and do not need to register. But we do recommend you to register an account with us for order tracking and promotions.

I forgot my password. What should I do?
Just click on the forgot password link so our system will send you a new one to reset.

How do I edit or cancel my order?
Just contact our customer service and they are happy to help

I placed an order but haven't received an order confirmation yet. When will I get it?
Order confirmation email will be send to you in within 24 hours. If you did not get the email, please contact us


What countries do you ship to?
we ship worldwide

What are your shipping costs?
The shipping costs are based on countries and items. Most of the time we do provide free shipping for promotion items.

My order is eligible for free shipping, but I’m still being charged for shipping. What should I do?
just contact our customer service and we will refund the shipping costs charged.

Do I need to pay for duty/tax fees?
Customers are responsible for any duty/tax fee imposed by their respective countries. But mostly you do not need to pay tax/duty

When do I get my order?
It's depends on countries and locations. Average delivery time advised by postal services are 7-14 business days excluding weekends/holidays. if you need faster shipping, there's additional charges, please do contact our customer service at sales@teamxe.com.

Will I be provide with tracking number?
It's depends on countries and locations. There's two type of tracking, online tracking and postal services internal tracking.  Whenever there's online tracking available, our system will auto send it to your email. If you still have not receive the tracking number, that's mean postal services have yet to update the tracking info to their system. But rest assured when all orders was shipped,  it will reach in 7-14 business days unless otherwise stated.

Payment info:

How can I pay for my order?
we accept Paypal and credit/debit cards payment at this time.

Will I be charged any additional fees?
TeamXE only receive the exact amount as shown during checkout unless there's small charges from credit processor bank.

Return and refund:

How do I return an item?
just contact our customer service and they will handle your return.

When will I get my refund?
once we receive the return item, we will issue refund in within 24 hours